Nonconformance

Open: Quality Events > Nonconformance. Intake: all internal members can report a problem when the module is available. Documentation: authorized quality and operational roles. Disposition and closure: Quality Manager or administrator.

Raise the record promptly

1. Select Raise nonconformance.
2. Choose the detection point: Receiving, In process, Final inspection, Customer, or Audit.
3. Identify the item and quantity. Include part, job, lot, or serial information in the appropriate fields or description.
4. State the requirement and actual condition separately. Add a supplier from the list if the problem relates to one.
5. Submit and note the NC reference. Confirm the saved condition before leaving the page.

Example: requirement “Drawing BKT-204 Rev C, hole 1 diameter 10.00 ±0.05 mm”; actual condition “Three of 40 pieces measured 10.08–10.10 mm at final inspection using BG-012.” This separates the acceptance criterion from the measured failure.

Tip: A nonconformance raised from the floor tablet arrives here already tied to its job and operation, with the photo the operator took. Open it from My Work, add the requirement and the actual condition in the quality manager's words, and it is ready for disposition — do not raise a second NC for the same event.

Contain and disposition

Record immediate containment while the NC is open: quantity held, location, identification, affected work, and who was informed. A record alone does not physically segregate material or stop shipment.

An authorized user chooses Record disposition, selects the disposition and records its rationale. As the form says, Use as is and Repair need a concession or an explicit 'not required' rationale — in every organization: enter the Concession reference with who granted it and when, or state under Or: why no concession is required why none is needed. Leave Granted by blank while the concession is still pending; the record then shows Concession CR-100 — pending, and a pending concession blocks closure until the granted-by name and date are entered. When the affected quantity is split between outcomes, record each outcome with its quantity; the quantities must add up to the affected quantity or the split is refused.

The Concession card states what the concession authorizes. Choose Record a concession, then enter the Concession reference, Granted by (blank while it is pending), Granted on, Effectivity ends, Authorized quantity, and Population covered, the serial, lot or batch range the customer authorized, and choose Record concession. The card shows the quantity declared on every nonconformance citing the same reference against the authorized quantity. That declared quantity is a floor, not a shipped count, and it does not decrease when product is released.

The card's state reads Pending, In force, Expired, Exhausted, or Quantity unknown. An expired or exhausted concession no longer closes the nonconformance and no longer covers the failed inspection it was raised from. Record the replacement concession on the card. If the nonconformance is already closed, reopen it from More with a reason first. Quantity unknown means a nonconformance citing the concession records its affected quantity as text; record it as a number so the limit can be checked.

Disposition	Application gate or follow-up
Rework	Record verification before closure
Repair	Record verification before closure; needs a concession or an explicit not-required rationale
Use as is	Needs a concession or an explicit not-required rationale
Return to supplier	Record the disposition and CAPA decision; retain return evidence
Scrap	Record the disposition and CAPA decision; retain execution evidence

Decide whether corrective action is needed

Every NC needs a CAPA decision before closure. Open Decide corrective action in the record header. Raise the CAPA from the NC when one is required; this creates the relationship and preserves it on both chains. A given NC can raise one CAPA through this source workflow. If corrective action is not required, enter the CAPA not required — rationale and choose CAPA not required.

Do not create an unrelated standalone CAPA and assume the NC's decision is complete. Check the NC page for the actual linked CAPA or not-required decision.

Verify and close

For rework or repair, record the verification result and its evidence. Confirm the disposition is present, the CAPA decision is recorded, and any concession is in force. The quality manager then closes the NC; closure is refused while a concession is pending, expired, exhausted, or of unknown quantity. The usual states are Open, Dispositioned, and Closed.

The NC can close after the required decision and verification without representing that the linked CAPA has completed its entire effectiveness cycle. Follow up the CAPA separately. If new facts require reopening, use the authorized More > Reopen action with a reason. Supplier-linked NCs can also show portal responses; accepting a supplier response does not itself complete internal disposition or closure.

Completion check: affected quantity is accounted for, disposition is documented, required verification is present, CAPA decision is explicit, and the closure appears in Activity.

In the user guide

This article is chapter 24, "Nonconformance", of the NormaQMS User Guide (NORMA-UG-001), which is under Help > User guide. Chapter numbers in the text refer to that guide.