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How to use Norma, grouped the way the work is grouped.

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Modules

CAPA effectiveness verificationOpen: Quality Events > CAPA. Investigators: authorized Quality Manager, Engineer, Department Manager, or QA Technician. Other authorized roles can open CAPAs. Effectiveness closure: Quality Manager or administrator.
Change controlOpen: Quality Events > Change Control. Typical proposers: Quality Manager, Engineer, and Department Manager. Decision authority: Quality Manager or administrator.
Complaints and reportabilityCustomer Feedback and Complaints: complaints and reportability. This is part of chapter 28 of the NormaQMS User Guide.
Configuration managementOpen: More > Configuration Management. Typical leads: Engineer and Quality Manager. Purpose: identify the controlled item and its approved definition at a given revision or baseline.
Context, Policy & CommunicationOpen: More > Context, Policy & Communication. Typical leads: Quality Manager and Executive. Purpose: maintain the current review of the shop's circumstances, interested parties, policy, and communication.
Customer and contract qualityOpen: More > Customer & Contract Quality. Typical preparers: Quality Manager, Engineer, or Purchasing. Decision: Quality Manager or administrator.
Customer feedback and satisfactionCustomer Feedback and Complaints: customer feedback and satisfaction. This is part of chapter 28 of the NormaQMS User Guide.
Design and developmentOpen: More > Design & Development. Typical preparer: Engineer or Quality Manager. Release authority: Quality Manager or administrator.
Device & Product RecordsProduct Records Infrastructure and Management Review: device and product records. This is part of chapter 31 of the NormaQMS User Guide.
Document approvals and the approval matrixOpen: Documents > Document Control. Typical leads: Quality Manager and Document Controller; engineers and department managers can perform permitted document work. Purpose: keep an identifiable, approved revision in force and retain its history.
Document Control basicsOpen: Documents > Document Control. Typical leads: Quality Manager and Document Controller; engineers and department managers can perform permitted document work. Purpose: keep an identifiable, approved revision in force and retain its history.
Equipment and calibrationOpen: Equipment > Equipment & Calibration. Typical leads: Quality Manager and QA Technician; department managers can maintain permitted equipment records.
First article and inspection planningIdentification Traceability and Inspection Planning: first article and inspection planning. This is part of chapter 23 of the NormaQMS User Guide.
Floor devices and PINsOpen: Settings > Floor devices & PINs at the desk; the tablet itself on the floor. Who sets it up: an owner or quality manager. Who uses it: anyone on the Training > People list, including people who have no Norma account. Purpose: let the floor start, inspect, and complete operations, report problems, acknowledge readings and deviations, and complete their training under their own names, on a tablet that stays signed in as itself.
How read-and-understood is derivedOpen: Training in NormaQMS for people, reading requirements, the matrix and qualifications; NormaLMS, from the product switcher at the top of the sidebar, for onboarding (training items, tests, job roles, trainers, sign-offs and the supervisor view). Typical leads: Quality Manager and Department Manager; technicians may record permitted completions; every person signs their own training. Purpose: show who is trained on the required effective documents, with revision-specific evidence of reading, testing and sign-off.
Identification and traceabilityIdentification Traceability and Inspection Planning: identification and traceability. This is part of chapter 23 of the NormaQMS User Guide.
Infrastructure and work environmentProduct Records Infrastructure and Management Review: infrastructure and work environment. This is part of chapter 31 of the NormaQMS User Guide.
Internal audits, findings, and the audit programOpen: Audits. Typical leads: Internal Auditor and Quality Manager. Purpose: plan the audit program, conduct audits against it, retain findings and their verification, and show what the program delivered.
Management reviewProduct Records Infrastructure and Management Review: management review. This is part of chapter 31 of the NormaQMS User Guide.
Metrics, analysis, and improvementOpen: More > Metrics, Analysis & Improvement. Typical leads: Quality Manager and Executive. Purpose: retain quantitative observations and the analysis used to improve the system.
NonconformanceOpen: Quality Events > Nonconformance. Intake: all internal members can report a problem when the module is available. Documentation: authorized quality and operational roles. Disposition and closure: Quality Manager or administrator.
Opening and working a CAPAOpen: Quality Events > CAPA. Investigators: authorized Quality Manager, Engineer, Department Manager, or QA Technician. Other authorized roles can open CAPAs. Effectiveness closure: Quality Manager or administrator.
Operational risk, safety, counterfeit, and FODOpen: Quality Events > Operational Risk & Product Integrity. Purpose: record an operational risk, safety occurrence, suspected counterfeit issue, or foreign-object finding with its assessment and control. Authorized quality staff manage closure.
Planning & ObjectivesOpen: More > Planning & Objectives. Typical leads: Quality Manager and Executive; authorized department managers can record measurements. Three tabs cover objectives, risks and opportunities, and planned changes.
Product and service releaseProduct Release and Quality Events: product and service release. This is part of chapter 30 of the NormaQMS User Guide.
Production and process controlOpen: More > Production & Process Control. Typical preparers: Quality Manager, Department Manager, and QA Technician. Release authority: Quality Manager or administrator.
QMS scopeStandards scope and the Standard Map: create or revise a QMS scope; applicability is a controlled decision. This is part of chapter 8 of the NormaQMS User Guide.
Quality events and regulatory actionsProduct Release and Quality Events: quality events and regulatory actions. This is part of chapter 30 of the NormaQMS User Guide.
Revising a document already in forceOpen: Documents > Document Control. Typical leads: Quality Manager and Document Controller; engineers and department managers can perform permitted document work. Purpose: keep an identifiable, approved revision in force and retain its history.
Supplier quality and the approved supplier listOpen: Suppliers. Typical leads: Quality Manager and Purchasing. Purpose: maintain supplier approval status, evaluation evidence, corrective-action connections, documents, and communicated requirements.
The ISO 9001:2026 transitionStandards scope and the Standard Map: plan the ISO 9001:2026 transition. This is part of chapter 8 of the NormaQMS User Guide.
The quality manual builderQuality manual and document library: build a quality manual; deploy documents from the library; update or roll back a library document. This is chapter 10 of the NormaQMS User Guide.
Training & CompetenceOpen: Training in NormaQMS for people, reading requirements, the matrix and qualifications; NormaLMS, from the product switcher at the top of the sidebar, for onboarding (training items, tests, job roles, trainers, sign-offs and the supervisor view). Typical leads: Quality Manager and Department Manager; technicians may record permitted completions; every person signs their own training. Purpose: show who is trained on the required effective documents, with revision-specific evidence of reading, testing and sign-off.
Traveler — parts, routers and jobsOpen: NormaMES from the product switcher at the top of the sidebar. Traveler is part of NormaMES, a separate product in the Norma family rather than a NormaQMS module. If your organization has not started NormaMES yet, an administrator can choose Start NormaMES free; other members see who to ask. Typical leads: Quality Manager, Department Manager, and Quality Inspector / Technician for setup and jobs; the Quality Manager alone releases and withdraws routers. Purpose: replace the paper traveler with a released routing, a job that carries a frozen copy of it, a printed sheet the floor scans, and sign-offs that are recorded on the tablet instead of in pen.

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